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Privacy Policy

This privacy policy describes how Willing & Able Carpet Cleaning and its affiliates (“Willing & Able Carpet Cleaning” or “we”) process the personal information of our website visitors and customers. It also describes the cookies we may use and send to your computer or mobile device. Please note that this privacy policy is not an exclusive description of how Willing & Able Carpet Cleaning processes the personal information of individuals.

If you use Willing & Able Carpet Cleaning products or services, further information may be provided as part of the engagement process.

If you are an employee or worker of Willing & Able Carpet Cleaning, information about how we handle your personal information as an employee is available internally and can be requested through your HR representative.

If you are a prospective employee or job applicant, we will provide you with separate information about how we handle your personal information for recruitment purposes.

Types of Data We Collect

Personal information means information that allows someone to identify you (either directly or indirectly) or contact you. The table below outlines the types of personal information that we may collect from you and how we collect it.

We collect personal information directly from the individual, except where that individual has consented to us collecting it from a third party or where permitted by law.

Context Types of Data and Purpose for Collection
Account Registration Name, contact details, and payment information when you create an account.
Email Interconnectivity We track when you open our emails or click links to measure engagement.
Feedback/Support Name, email, and other details you provide when contacting us for support.
Online Forms Name, address, phone, and email submitted via contact or estimate request forms.
Order Placement Billing/shipping address, payment details, and contact information.
Web Logs IP address, browser info, referral URL, time spent on site, etc.
Device Info MAC address, device ID, type, and other metadata.
Cookies Used to improve site experience, track usage, and enhance services.

We may also receive relevant information from third parties, business partners, affiliates, or publicly available sources.

We take reasonable steps to ensure your information is accurate, complete, and up-to-date.

Use and Processing of Your Personal Information

We use your personal data only as permitted by law. This includes:

  • To identify you when you visit our websites

  • To provide requested products and services (like tile or carpet cleaning)

  • To fulfill contractual obligations if you are a customer

  • To personalize your experience and improve customer service

  • For billing, scheduling, and communication

  • For analytics, diagnostics, and troubleshooting

  • For internal admin and client relationship management

  • To assess/respond to complaints or feedback

  • To conduct marketing and customer outreach

  • To detect and prevent fraud or misuse

Marketing Purposes

With your consent, we may use your personal information for marketing or promotions. You can opt out at any time by contacting us.

Sharing of Personal Information

We may share your personal data as follows:

  • Affiliates – Companies related to Willing & Able Carpet Cleaning

  • With your consent – For example, when referring third-party services

  • Legal or regulatory compliance – As required by law or to protect our rights

  • Service providers – To assist with operations like email, scheduling, tech support, or legal advice

We do not sell your personal information.

Your Choices

You can:

  • Request to review or correct personal information

  • Ask us to delete your personal data

  • Revoke consent for marketing or data processing

  • Opt out of cookies via your browser

  • Contact us to object to or limit specific uses of your data

How We Protect Personal Information

Willing & Able Carpet Cleaning takes steps to:

  • Safeguard personal data through secure servers and physical protections

  • Restrict access to only those with legitimate business needs

  • Protect data from unauthorized access, misuse, or breaches

However, no system is 100% secure. If required, we’ll notify you of any security breach.

Data Retention

We retain personal information as long as needed to fulfill the purposes outlined in this policy. After that, data is deleted or anonymized unless otherwise required by law.

Cookies and Web Devices

We use cookies and similar technologies to improve website experience. By using our site, you consent to our use of cookies unless disabled in your browser. Blocking cookies may affect website functionality.

We may also use technologies like pixel tags or web beacons in emails or on-site for marketing and analytics.

Miscellaneous

  • Minors – Our services are not intended for individuals under 18.

  • International Transfers – Your data may be stored or processed in the U.S. or other countries.

  • Third-Party Links – We are not responsible for other websites linked from ours.

  • Third-Party Data – If you provide data about others, ensure they are informed and have consented.

Contact Information

If you have questions or concerns about this policy, please contact:

Willing & Able Carpet Cleaning
[Your Business Address]
[Your City, State, ZIP]
Phone: [Your Business Number]
Email: [Your Contact Email]

Changes to This Policy

We may update this Privacy Policy at any time. The effective date at the top will reflect the most recent revision.